Terms of Services
Surelano is the registered brand name of Surelano. These Terms and Conditions explain the rules for using the website https://surelano.com/ (referred to here as the "Website"), which is owned and operated by Surelano (hereinafter called "Surelano"), with its registered office located at 32 Sands St, Kennedy Town, Hong Kong. These Terms apply to all products and services offered through this Website.
Company Name: Surelano
Address:
32 Sands St
Sai Wan, Hong Kong
Email: info@surelano.com
Phone Number: +19293228901
Follow @shop.surelano and let your look do the talking!
Surelano allows access to this Website based on the Terms outlined below. By browsing, purchasing from, or engaging with the Website, you agree that you have read, understood, and accepted these Terms.
Most sections of the Website are accessible without creating an account. However, some features or purchasing products may require account registration and agreement to these Terms.
Surelano offers fashion clothing and accessories exclusively under the Surelano brand through this Website. These Terms define both Surelano's and users' rights and obligations. They apply strictly to the Website and related transactions unless stated otherwise in writing.
Please read these Terms carefully. If you do not accept them, please refrain from using the Website or its services. Your continued use signifies agreement with these Terms.
This Website is operated by Surelano. Throughout these Terms, "we," "us," and "our" refer to Surelano. Access to this Website and its features, content, and services is granted only if you agree to these Terms.
By using the Website or placing orders, you confirm your acceptance of these Terms and related policies. These Terms apply to all individuals, visitors, shoppers, vendors, and content contributors using the Website.
We encourage you to familiarise yourself with these Terms. If you disagree with any part, please exit the Website immediately.
Any new tools, products, or features introduced on this Website will also be covered by these Terms. The current version is always available here. Surelano may modify these Terms at any time, with changes effective once posted. You are responsible for reviewing updates. Continued use of the Website means you accept any modifications.
Our online shop is powered by Shopify Inc., providing the platform for our e-commerce operations.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are of legal age within your jurisdiction or have obtained parental or guardian permission for any minors under your care using our services.
You may not use the Website for any unlawful activity or in breach of applicable regulations, including intellectual property laws.
You must not introduce harmful programs, viruses, or technologies intended to disrupt or damage the Website.
Breach of these Terms may result in immediate denial of access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to restrict Website access or services to anyone, for any reason, at any time.
You acknowledge that information (excluding sensitive payment details) may be transferred across networks and may be altered to meet technical requirements. Payment information is always encrypted during transmission.
You agree not to reproduce, copy, sell, or exploit any part of the Website, services, or contact details without our prior written consent.
Section headings are included for convenience only and hold no legal meaning.
SECTION 3 - ACCURACY OF INFORMATION
We do not guarantee that all Website content is complete, precise, or current. The information provided is for general use and should not replace professional advice.
Some content may be historical or retained for reference. We may update content at our discretion, but we are not obligated to do so. You are responsible for monitoring changes.
SECTION 4 - CHANGES TO SERVICE AND PRICING
Product prices and service details may be updated at any time without notice.
We reserve the right to modify, suspend, or discontinue any part of the Website or its services without liability.
We are not responsible for pricing changes, product unavailability, or interruptions to services.
SECTION 5 - PRODUCTS AND SERVICES
Some products may only be available through this Website, depending on stock levels. Returns and exchanges follow our Return Policy.
We strive to represent products accurately, but colours and appearances may differ depending on your device display.
We reserve the right to limit product availability to specific regions, individuals, or groups and to update or discontinue products as needed. Offers are void where prohibited by law.
We cannot promise that products or services will fully meet your expectations or that any errors will be corrected.
SECTION 6 - ACCOUNT INFORMATION AND PURCHASE TERMS
We may refuse or cancel any order at our discretion. Purchase limits may apply per person, household, or order. We will notify you if such restrictions are applied.
You agree to provide accurate, current, and complete information for purchases, account setup, and payment processing.
Refer to our Return and Refund Policy for further details.
SECTION 7 - THIRD-PARTY TOOLS AND SERVICES
We may offer access to tools or services operated by third parties beyond our control.
These tools are provided "as is" without any warranties or guarantees. Your use of third-party tools is entirely at your own risk.
We recommend reading the terms and conditions of any third-party services before using them.
Any new features or services added to the Website will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS AND MATERIALS
This Website may display materials, promotions, or content provided by third parties.
External links are included for convenience, but we make no guarantees about their accuracy, functionality, or security.
We recommend reviewing third-party policies before interacting with their platforms. Any concerns should be directed to the appropriate third party.
SECTION 9 - USER CONTENT AND FEEDBACK
By submitting content such as reviews, ideas, or contest entries, you grant us the unrestricted right to use, modify, copy, and distribute that material across any medium or platform.
We are not obligated to treat submissions as confidential, compensate you, or respond to feedback.
We reserve the right to remove content we consider unlawful, offensive, misleading, or otherwise inappropriate.
You confirm that your submitted content does not infringe on third-party rights, introduce harmful code, or contain unlawful, misleading, or offensive material. You are solely responsible for any content you submit.
We are not liable for content posted by users or third parties on the Website.
SECTION 10 - PERSONAL INFORMATION
All personal details provided through our online store are managed according to our Privacy Policy. Please review our Privacy Policy to understand how your data is collected, used, and protected.
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
From time to time, the Website or our Services may contain errors, omissions, or inaccuracies. These may pertain to product descriptions, pricing, promotional offers, shipping charges, delivery estimates, or stock levels. We reserve the right to correct such mistakes, modify information, or cancel orders if any details on the Website or affiliated platforms are inaccurate, at any time and without prior notice, even after an order has been submitted.
We are not obligated to update any details within the Service or on related platforms unless required by law. The presence of a published update date does not guarantee that all information is current or complete.
SECTION 12 - PROHIBITED USES
In addition to the other restrictions outlined in these Terms, you agree not to use the Website or its content for the following purposes:
(a) Engaging in illegal activities or violating applicable laws;(b) Encouraging others to break the law;(c) Violating local, national, or international regulations;(d) Infringing upon the intellectual property rights of Surelano or third parties;(e) Participating in harassment, abuse, discrimination, or harm toward others;(f) Distributing false, misleading, or deceptive content;(g) Uploading harmful software, viruses, or disruptive technology;(h) Collecting or tracking personal information of others without consent;(i) Sending spam, phishing attempts, scraping, or other unauthorized data collection;(j) Using the Website in an unethical, offensive, or harmful manner;(k) Attempting to bypass or disrupt the Website’s security functions.
We reserve the right to suspend access for anyone violating these Terms.
SECTION 13 - LIMITATION OF LIABILITY AND DISCLAIMERS
We do not guarantee that the Website or Services will be uninterrupted, secure, or error-free.
We make no promises regarding the performance, reliability, or outcome of the Website meeting your requirements.
You acknowledge that we may suspend, modify, or discontinue the Website or Services at any time, with or without notice.
Your use of the Website, products, and services is entirely at your own risk. Everything provided through the Website is offered "as is" and "as available" without warranties of any kind, including implied warranties such as merchantability, fitness for a specific purpose, durability, title, or non-infringement.
Surelano, its team, suppliers, partners, and affiliates are not responsible for any direct, indirect, incidental, consequential, or special damages, including lost profits, data loss, or replacement costs, even if informed of such potential damages. Where applicable law limits exclusions, only the minimum exclusions allowed by law will apply.
SECTION 14 - INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Surelano, including its subsidiaries, partners, employees, officers, and agents, from any claims, damages, expenses, or liabilities (including legal fees) arising from your breach of these Terms, applicable laws, or third-party rights.
SECTION 15 - SEVERABILITY
If any provision within these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will remain valid and enforceable to the fullest extent permitted by law.
SECTION 16 - TERMINATION
Any rights or obligations incurred before the termination of this agreement will survive the termination.
You may discontinue your use of the Website at any time and contact us to formally terminate this agreement.
We reserve the right to suspend or terminate this agreement or your access to our Services immediately, without notice, if you violate these Terms. Any rights or obligations established prior to termination will remain enforceable.
SECTION 17 - ENTIRE AGREEMENT
Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right.
These Terms, along with any other policies or legal notices incorporated by reference, represent the complete agreement between you and Surelano, overriding all previous agreements or communications, whether written or verbal.
Any ambiguity in interpreting these Terms will not be used against the party responsible for drafting them.
SECTION 18 - GOVERNING LAW
These Terms, and any agreements or transactions carried out through our Services, are governed by the laws of the United Kingdom.
SECTION 19 - CHANGES TO TERMS
The most recent version of these Terms is always available on this page.
Surelano reserves the right to update, amend, or replace any part of these Terms at its discretion by posting updates on the Website. You are responsible for checking for changes regularly. Continued use of the Website following changes constitutes your acceptance of the revised Terms.
SECTION 20 - RETURNS AND REFUND POLICY
Return Eligibility:
Returns must be requested within 14 days of receiving your purchase.
Return Requirements:
Returned products must be unworn, in original condition, and include all tags, labels, and packaging.
Proof of purchase, such as your order confirmation or receipt, is required.
Refunds:
Once returned items are inspected and approved, we will process your refund within 7 business days.
Refunds are issued to your original payment method unless otherwise agreed upon.
We do not charge restocking fees; however, shipping costs are non-refundable.
Order Cancellations:
Orders can be canceled if they have not yet been dispatched.
To cancel an order, please email info@surelano.com.
SECTION 21 - CONTACT INFORMATION
If you have any questions, comments or suggestions, please feel free to contact us.
Company Name: Surelano
Address:
32 Sands St
Sai Wan, Hong Kong
Email: info@surelano.com
Phone Number: +19293228901
Follow @shop.surelano and let your look do the talking!
Thanks for being part of the Surelano journey where style meets simplicity and confidence defines fashion.